Frequently Asked Questions

[Updated August 12, 2021]

Order Delivery Timelines

Delivery time varies depending on the service you've ordered. Our fulfillment team typically begin working on an order within 24 hours of receiving your order. Please refer to the delivery times are listed below.

All delivery dates start from the date of order placement.

  • Traffic Campaigns (any plan): 4 - 5 calendar days
  • Essential Backlink Plans: 15 - 20 days calendar days
  • Premium Backlink Plans: 15 - 20 days calendar days
  • Contextual Backlinks (any tier): 5 - 7 calendar days
  • Guest Blog Posts: 5 - 7 calendar days
  • Social Media (any service): 1 - 3 calendar days
  • Office Mockup: 5 - 10 calendar days
  • Logo design: initial draft, 7 calendar days. Additional revision turnaround time varies.

You will receive a notification email from our fulfillment team as soon as your order has been fulfilled. If you have any questions about your order, or if your order was late, please reach out to our support team here and we'd be happy to help!

 

Frequently Asked Questions:

Can I change the URL or keyword for my traffic order?

You can make one update per campaign per month. This means if you have a monthly order, you can make one modification each month. To modify your campaign details, please send us an email with the new URL or keyword you'd like to use to our support team and we will be able to make the changes for you.

Please note our support team is available Monday - Friday, from 8 AM - 4 PM ET

 

Can I update my billing information or view my orders?

You can update your billing information, as well as view your past and current orders from by logging in: https://winterplaystudios.com/account/login

Please note by default accounts are optional. If you initially placed the order as a Guest, you may need to create an account in order to view and update your order information. Please ensure the email you use to create your account is the same one as the one used when the initial order was placed.

You can also reach out to our support team to get support on your order information without creating an account. Reach out to us here.

 

How do I pause, cancel, update/downgrade or restart a monthly subscription?

You can update your monthly subscriptions by logging in: https://winterplaystudios.com/account/login

Alternatively, a member of our support team can also help you modify your current subscriptions.


Do you provide refunds if I'm not satisfied with my purchase?

We provide full refunds for any service which we failed to fulfill. This includes all of our digital marketing services as well as graphic design services. For our full refund list please visit this page: https://winterplaystudios.com/pages/returns-refunds